Welcome to KeralSpices.com. This website is owned and operated by Green Gram Foods and Spices Pvt. Ltd. Throughout these Terms and Conditions, the terms “we”, “our”, and “us” refer to Green Gram Foods and Spices Pvt. Ltd., and “you” refers to the customer, visitor, or user of this website.

By accessing, browsing, or purchasing products from KeralSpices.com, you agree to be bound by these Terms and Conditions, our Privacy Policy, and our Refund Policy.

1. Eligibility

By using this website, you confirm that:

• All information provided by you is accurate, complete, and current.

• You are legally capable of entering into binding contracts.

2. Products

KeralSpices.com specializes in the sale of spices, spice powders, seasonings, and related food products.

While we strive to accurately display product descriptions, images, weights, grades, and specifications, natural agricultural products may vary in:

• Color

• Aroma

• Appearance

• Size

• Texture

Such variations do not constitute defects.

We reserve the right to modify, discontinue, or limit the availability of any product without prior notice.

3. Orders and Acceptance

Placing an order on our website constitutes an offer to purchase products.

Orders are considered accepted only after:

• Payment has been successfully processed; and

• We have confirmed the order via email, SMS, WhatsApp, or other communication methods.

We reserve the right to refuse or cancel any order due to:

• Product unavailability

• Pricing errors

• Suspected fraudulent activity

• Violation of these Terms and Conditions

4. Pricing and Payments

All prices displayed on KeralSpices.com are in Indian Rupees (INR) unless otherwise stated.

Prices may change without prior notice.

Customers agree to provide accurate payment and billing information. We reserve the right to cancel transactions if incorrect or fraudulent payment information is detected.

Applicable GST and shipping charges will be displayed during checkout where applicable.

5. Shipping and Delivery

We ship across India and selected international destinations.

Delivery timelines are estimates only and may vary depending on:

• Location

• Courier partner performance

• Weather conditions

• Customs clearance (for exports)

• Other circumstances beyond our control

Green Gram Foods and Spices Pvt. Ltd. shall not be liable for delays caused by third-party logistics providers or customs authorities.

Risk and ownership of products pass to the customer upon delivery.

6. Refunds and Returns

All refunds and returns are governed by our Refund Policy.

Due to the nature of food and spice products:

• Returns are generally not accepted.

• Refunds are provided only in genuine cases supported by clear, unedited, continuous video evidence showing the opening of the sealed package.

• Claims must be submitted within the timeframe specified in our Refund Policy.

Failure to provide adequate proof may result in rejection of the claim.

7. Wholesale and Export Orders

For wholesale, bulk, and export transactions:

• Product specifications, pricing, packaging, and payment terms shall be governed by the mutually agreed quotation, invoice, purchase order, or sales contract.

• Customers are responsible for complying with import regulations applicable in their country.

• We are not liable for customs duties, taxes, import restrictions, or regulatory requirements imposed by foreign authorities.

8. Intellectual Property

All content available on KeralSpices.com, including:

• Logos

• Product photographs

• Videos

• Graphics

• Text

• Website design

• Branding elements

are the property of Green Gram Foods and Spices Pvt. Ltd. and are protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. User Conduct

You agree not to:

• Use the website for unlawful purposes.

• Attempt to gain unauthorized access to our systems.

• Upload malicious software or harmful code.

• Interfere with website operations.

• Misrepresent your identity or business.

Violation of these terms may result in suspension or termination of access.

10. Third-Party Services

Our website may integrate with third-party services including:

• Payment gateways

• Shipping providers

• Analytics platforms

• Marketing tools

We are not responsible for the practices, policies, or performance of these third-party providers.

11. Disclaimer

All products and services are provided on an “as available” basis.

While we strive to maintain accurate information, we do not guarantee that:

• Product descriptions are error-free.

• The website will be uninterrupted.

• The website will always be free from technical issues.

Customers use the website at their own risk.

12. Limitation of Liability

To the maximum extent permitted by law, Green Gram Foods and Spices Pvt. Ltd. shall not be liable for:

• Indirect damages

• Consequential losses

• Loss of profits

• Business interruption

• Data loss

arising from the use of our website, products, or services.

Our total liability shall not exceed the amount paid by the customer for the specific order giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless Green Gram Foods and Spices Pvt. Ltd., its directors, employees, partners, and affiliates from any claims, damages, liabilities, losses, or expenses arising from:

• Your misuse of the website

• Violation of these Terms and Conditions

• Violation of any applicable law

14. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in Idukki District, Kerala, India.

15. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice.

Continued use of the website following any changes constitutes acceptance of the revised Terms.

16. Contact Information

Green Gram Foods and Spices Pvt. Ltd.
VP 6/686 A, VETTUKATTIL Building, PUTTADY, IDUKKI, KERALA – 685551

Email: info@greengramspices.com

By using KeralSpices.com, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.