At KeralSpices.com, Owned and operated by Green Gram Foods and Spices Pvt. Ltd., we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Place an order on our website

• Create an account

• Contact us through email, phone, or WhatsApp

• Subscribe to our newsletters or promotional communications

• Submit inquiries, feedback, or complaints

The information we collect may include:

• Full Name

• Email Address

• Mobile Number

• Billing and Shipping Address

• Company Name (if applicable)

• GST Number (if applicable)

• Payment Information

• Any other information you choose to provide

We may also automatically collect certain technical information when you visit our website, including:

• IP Address

• Browser Type and Version

• Device Information

• Operating System

• Pages Visited

• Date and Time of Access

• Website Usage Data

2. How We Use Your Information

Green Gram Foods and Spices Pvt. Ltd. uses the collected information to:

• Process and fulfill orders

• Arrange shipping and delivery

• Provide customer support

• Communicate order updates and service notifications

• Respond to inquiries and complaints

• Improve our products, services, and website performance

• Send promotional offers and marketing communications (where permitted)

• Prevent fraud and unauthorized transactions

• Comply with legal and regulatory obligations

We use your information only for legitimate business purposes and in accordance with applicable laws.

3. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Security measures may include:

• Secure website encryption (SSL)

• Restricted access to customer data

• Secure payment processing systems

• Regular monitoring and security updates

While we take reasonable precautions, no internet-based system can guarantee absolute security. Therefore, users share information at their own risk.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and improve website functionality.

Cookies may be used to:

• Remember user preferences

• Analyze website traffic

• Improve website performance

• Facilitate shopping cart functionality

Most web browsers allow users to control or disable cookies through browser settings. However, disabling cookies may affect certain website features.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information with trusted third-party service providers solely for business operations, including:

• Payment gateways

• Logistics and shipping partners

• Website hosting providers

• Analytics providers

• Customer communication services

We may also disclose information when required by law or to protect our legal rights, business interests, customers, or the public.

6. Third-Party Links

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices, content, or policies of those websites. Users are encouraged to review the privacy policies of any third-party websites they visit.

7. Marketing Communications

By providing your contact information, you may receive updates, offers, newsletters, or promotional communications from KeralSpices.com.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option included in our emails.

8. Data Retention

We retain personal information only for as long as necessary to fulfill business, legal, tax, accounting, and regulatory requirements.

9. Your Rights

Subject to applicable laws, you may request:

• Access to your personal information

• Correction of inaccurate information

• Deletion of personal information where legally permissible

• Withdrawal of consent for marketing communications

Requests may be submitted through the contact details provided below.

10. Changes to This Privacy Policy

Green Gram Foods and Spices Pvt. Ltd. reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

11. Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

Green Gram Foods and Spices Pvt. Ltd.
KeralSpices.com
Puttady, Idukki, Kerala, India

Email: info@greengramspices.com